Customer Success Representative (Brilliant Harvest)
🌾 Farm Equipment Tech meets Customer Success | Full-Time reporting to VP Marketing & Customer Experience
About the Role
We’re looking for a Customer Success Representative (CSR) to join our growing team at Brilliant Harvest. You’ll be the bridge between advanced technology and the people who power agriculture — working closely with dealers and farmers to drive adoption, training, and support for our conversational AI platform.
You are tech savvy and love helping others succeed, especially when it means turning software into simple everyday tools for non-technical users. You know your way around farm equipment and the dealerships that sell them — and you know how to bridge “software speak” with users to drive adoption.
What You'll Do
🔹 Serve as a go-to resource for our dealer and farmer users — making sure they’re supported, trained, and seeing value
🔹 Help users adopt and expand dealerships’ use of our platform so it becomes a core part of their operations
🔹 Create release notes, video tutorials, and training content to drive product utilization
🔹 Deliver engaging product demos and onboarding sessions in person and online
🔹 Gather feedback from the field to inform product improvements and capturing of bugs
🔹 Collaborate with Product and Sales teams to ensure retention and growth within key accounts
🔹 Track usage metrics and build strategies to drive deeper engagement
Who You Are
✅ You relate to both dealers and farmers — and you get the realities of their day-to-day
✅ Strong communicator and natural presenter — clear, confident, and approachable
✅ Organized and proactive — you follow through and love seeing customers succeed
✅ You naturally are good at tech and are excited to help non-tech users get comfortable with it
✅ Confident leading the content creation of tutorials, product videos, or documentation with the support of marketing
Why Join Us?
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Be part of a high-performing team led by Remi Schmaltz, an entrepreneur with decades of experience launching and growing agriculture businesses.
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Remote-first role with a flexible work environment.
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A front-row seat to how AI is changing the way equipment dealers, farmers, and contractors work.
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A collaborative culture that values growth, learning, and impact.
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Competitive compensation, ESOP, and benefits.
Skills
As published by lever · 4 questions · 1 written answer
Basics
Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, Twitter URL, GitHub URL, Portfolio URL, Other website, What is your age range?, I identify my ethnicity asSelect all that apply, What gender do you identify as?Cisgender means “denoting or relating to a person whose sense of personal identity and gender corresponds with their birth sex”. Transgender means “denoting or relating to a person whose sense of personal identity and gender does not correspond with their birth sex”. Genderqueer, or non-binary, is "a catch-all category for gender identities that are not exclusively masculine or feminine—identities which are outside the gender binary and cisnormativity." Two-spirit "refers to a person who identifies as having both a masculine and a feminine spirit, and is used by some Indigenous people to describe their sexual, gender and/or spiritual identity.“
Short answers (3)
- Which city are you currently located in?
- When would you be available to start?
- Do you have a work permit?
Written answers (1)
- What interests you about joining our team/this opportunity?