Customer Success Representative
At ExWo (the team behind betty.com), we’re building a global online casino brand rooted in fairness, simplicity, and radical transparency. We don’t reinvent the wheel – we make it turn better.
Our mission is simple: treat players right, cut the nonsense, and create a product that earns trust every step of the way.
We’re now looking for a Customer Success Representative to join our growing team. In this role, you’ll be the friendly, knowledgeable voice of our brand – guiding players through our platform, resolving issues with empathy and efficiency, and making every interaction a positive experience.
What You’ll Do:
- Respond promptly and empathetically to customer inquiries via email, chat, and other channels.
- Assist customers in navigating our platform and understanding its features.
- Gather and share customer feedback to help improve the player’s experience.
- Monitor satisfaction metrics and contribute ideas to increase engagement and loyalty.
- Work in rotating shifts, including evenings and nights.
What We’re Looking For:
- Proven experience in customer service, support, or another client-facing role.
- Fluent English (both written and spoken).
- Excellent communication and interpersonal skills.
- Ability to handle challenging situations with patience and professionalism.
- A quick learner who can explain complex systems in a clear and simple way.
- Resilience under pressure and commitment to meeting deadlines.
What We Offer:
- Competitive salary and annual performance bonus.
- Premium health insurance.
- Up to 25 days paid annual leave
- 1 work-from-home day per week.
- Opportunity to grow within a dynamic international company.
- A collaborative, fun, and forward-thinking work culture.
If you’re ready to bring your energy, empathy, and excellence into a fast-moving, player-first environment – we’d love to meet you.