Customer Success Representative

At ExWo (the team behind betty.com), we’re building a global online casino brand rooted in fairness, simplicity, and radical transparency. We don’t reinvent the wheel – we make it turn better.

Our mission is simple: treat players right, cut the nonsense, and create a product that earns trust every step of the way.

We’re now looking for a Customer Success Representative to join our growing team. In this role, you’ll be the friendly, knowledgeable voice of our brand – guiding players through our platform, resolving issues with empathy and efficiency, and making every interaction a positive experience.

What You’ll Do:

• Respond promptly and empathetically to customer inquiries via email, chat, and other channels.
• Assist customers in navigating our platform and understanding its features.
• Gather and share customer feedback to help improve the player’s experience.
• Monitor satisfaction metrics and contribute ideas to increase engagement and loyalty.
• Work in rotating shifts, including evenings and nights.

What We’re Looking For:

• Proven experience in customer service, support, or another client-facing role.
• Fluent English (both written and spoken).
• Excellent communication and interpersonal skills.
• Ability to handle challenging situations with patience and professionalism.
• A quick learner who can explain complex systems in a clear and simple way.
• Resilience under pressure and commitment to meeting deadlines.

What We Offer:

• Competitive salary and discretionary performance bonus.
• Premium private health insurance, including dental care.
• €50 monthly flexible benefits allowance.
• Up to 25 days of paid annual leave.
• Hybrid working, including 1 work-from-home day per week.
• Opportunity to grow and have a real impact in a fast-moving international company.
• A collaborative environment where ownership, ideas and new ways of doing things are encouraged.