Customer Success Representative (French & English)

At ExWo we’re building a global digital platform focused on fairness, simplicity, and radical transparency. We’re not here to reinvent the wheel – we’re here to make it turn better.

Our mission is simple: put users first, cut the nonsense, and build a product that earns trust every step of the way.

We’re looking for a Customer Success Representative (French & English) to help us deliver exceptional support and build lasting relationships with our users. You’ll be the voice of the brand, supporting customers in both French- and English-speaking markets, guiding them through our platform, resolving issues with empathy and efficiency, and turning every interaction into a positive experience.

What You’ll Do:

• Providing prompt, professional, and empathetic customer support in French and English via chat, email, and other channels
• Guiding users through the features and functionalities of our platform and educating them when needed
• Resolving customer issues efficiently while maintaining a high standard of service and communication
• Actively gathering and sharing customer feedback, working closely with product and development teams to improve the user experience
• Monitoring customer satisfaction and contributing ideas to improve engagement and loyalty
• Working in shifts, including late and night shifts

What We’re Looking for:

• Prior experience in customer service, support, or another client-facing role
• Fluency in French and English (written and spoken)
• Strong communication and interpersonal skills, with the ability to handle challenging situations calmly and professionally
• Quick learner, comfortable working with complex systems and explaining them clearly to users
• Customer-centric mindset with a genuine passion for helping people
• Ability to work under pressure and manage multiple tasks effectively

What We Offer:

• Competitive salary and annual performance bonus.
• Premium health insurance.
• Up to 25 days paid annual leave
• 1 work-from-home day per week.
• Opportunity to grow within a dynamic international company.
• A collaborative, fun, and forward-thinking work culture.

If you’re ready to bring your energy, empathy, and excellence into a fast-moving, player-first environment – we’d love to meet you.