Customer Success Specialist 1

Summary:

The Customer Success Specialist (CSS) is part of the Inside Sales team and plays a critical role in the Sales process, supporting an entire Street Sales region (5-8 Regional Sales Managers (RSM) per region). Each Inside Sales team member (CSS) focuses on conducting pre-sales activities with leads from a wide variety of channels, resulting in providing qualified leads with business potential with the Street Sales team.

Key Responsibilities:

• Conduct qualification activities for new leads coming in from sources that include but are not limited to social media, trade shows, and website inquiries
  • Research all leads prior to reaching out, including internet research and reviewing any existing information in our customer relationship management (CRM) system (Salesforce)
  • Qualify lead prospects through phone call and email communication, adding relevant and qualifying detail in Salesforce
• Present the benefits of our cooking systems (iCombi Pro, iVario Pro, iHexagon) to each lead to identify potential equipment solutions for their business operations
  • This includes conducting online regular presentations using pre-recorded videos; events are promoted via social media and on our website
  • Presentations may be 1:1 or to a small group of leads
• Collaborate with our Street Sales team by:
  • Conducting regional calling campaigns to support RSMs initiatives; based on recommendations from Street team and Salesforce research
  • Placing qualified individuals into our RATIONAL Live in-person cooking demonstrations;
  • Scheduling visits with qualified individuals on behalf of our Regional Sales Managers;
• Maintaining and updating CRM records in collaboration with other teams
• Support on general marketing department tasks as needed

Qualifications:

• Food Industry: 5+ years of kitchen experience: Chef and/or Supervising Kitchen Operation – Catering and hospitality Industry experience preferred
• Experienced with troubleshooting by phone/e-mail/Microsoft Teams or similar required
• Cold Calling experience is preferred
• Bachelor’s degree is an advantage
• CRM Experience: Salesforce preferred

Compensation:

The starting salary range for this position is $60,000 - $64,000 per year, commensurate with experience and qualifications and may vary by geographical location. Compensation for this position also includes a bonus. Benefits include access to health, life, and disability insurances partially paid by the employer, paid time off, a 401(K) match, and future profit-share type earnings.