Customer Success Specialist - Banking - Mandarin – KL (Local) 2024-51989

We are hiring a Customer Success Specialist (Mandarin Speaker) to join a leading organisation within the banking sector based in Petaling Jaya, Malaysia.

In this role, you will be responsible for handling customer inquiries, resolving concerns, and delivering a high standard of support via inbound calls and email channels.

Key Responsibilities:

• Respond to customer inquiries via phone and email in a professional and timely manner
  
• Educate customers on digital banking services and self-service options
  
• Conduct call-backs for transaction confirmations and request supporting documentation when required
  
• Assess customer needs, identify issues, and provide appropriate solutions
  
• Perform KYC-related tasks in line with internal procedures
  
• Maintain accurate records of customer interactions
  
• Deliver excellent customer experience and build strong customer relationships
  

Requirements

Requirements

• Fluent in Mandarin and English (spoken and written)
  
• Minimum education: SPM or above
  
• At least 1 year experience in a banking or financial services customer service role (essential)
  
• Strong communication and interpersonal skills
  
• Ability to work in a 24/7 rotational shift environment
  
• Customer-focused with strong problem-solving ability
  
• Willingness to learn and continuously improve
  
• Fresh graduates are encouraged to apply
  

Benefits

Benefits

• Competitive salary package
  
• Opportunity to work within the banking / financial services industry
  
• Structured training and onboarding support
  
• Career progression opportunities
  
• Stable and professional work environment
  
• Exposure to customer success operations within financial services