Customer Success Specialist - Branch Support

Job Summary

The Customer Success Specialist provides day-to-day inside support for branch customers and teams, serving as a primary point of contact for product inquiries, quotes, orders, backorders, returns, and service needs. This branch-based role works closely with branch leadership, sales, purchasing, operations, and suppliers to provide accurate information, timely follow-up, and dependable issue resolution. Responsibilities include supporting customer account needs, recommending products, maintaining CRM/ERP records, and managing vendor-managed inventory (VMI) replenishment. Each account has primary, secondary, and tertiary coverage to maintain continuity of service. The specialist supports account initiatives and identifies opportunities for the branch team rather than owning territory strategy or outside sales activity.

About BSC Industries

For decades, companies have relied on BSC Industries to keep their operations running. We’ve earned that trust by combining deep product expertise with strong supplier partnerships - delivering the right solutions, at the right time, on the right terms. Our customers choose us because we understand their challenges, move quickly to solve them, and consistently deliver results.

Today, BSC is in an exciting period of rapid growth. We are expanding our reach, strengthening our capabilities, and investing in our people to meet increasing demand across the markets we serve. Our growth creates real opportunity - for driven sales professionals, problem-solvers, and relationship builders who want to make an impact and help accelerate our momentum.

At BSC, you’re not just filling a role - you’re helping customers succeed, building lasting partnerships, and contributing to a company that is scaling with purpose. If you’re energized by growth, motivated by results, and excited to be part of a high-performance team with strong industry roots and ambitious forward vision, BSC Industries is a place where you can build a meaningful and upward-moving career.