Customer Success Specialist

Operating as the lead point of contact for any and all matters specific to your account (exhibitors)

Building and maintaining strong, long-lasting customer relationships

Ensure the timely and successful delivery of our solutions according to customer needs and objectives

Identify areas for improvement to meet customers satisfaction

Help customers through email, phone, online presentations, screen-share, and in-person meetings

Advanced German is a must (English and Polish are nice to have)

Ability to prioritize among competing tasks

Verbal and written communication skills

Very good listening, negotiation, and presentation skills

Critical thinking and problem-solving skills

Basic knowledge in Microsoft Office Suite/Google Apps

Knowledge/interest in e-commerce and tech is a plus!

Partially remote work is possible after the onboarding process is completed

Participation in the industry events in Germany/Europe

MacBook for your private usage

Fresh and healthy office lunch every day

Dog-friendly office