Customer Success Specialist (f/m)

About Us

Are you ready to make waves in the e-commerce sea? At SALESmanago, we are not just building a platform – we are revolutionising eCommerce. Imagine being part of a team that: empowers marketeers to become growth hackers, drives European eCommerce expansion, transforms ordinary shopping into extraordinary experiences and constantly pushes the boundaries of what's possible in customer engagement.

Based in the vibrant city of Kraków, Poland, but with a rapidly expanding international footprint, we are a team of 250+ passionate professionals united by our commitment to innovation, integrity, and impact.

We are looking for individuals with

• Minimum 2 years of experience in Customer Success within the IT sector
• Strong multitasking and organizational skills to manage a large volume of accounts
• Ability to clearly explain technical concepts to non-technical users
• Comfortable working in a fast-paced, dynamic environment
• Proficiency with CRM systems and cloud-based tools like Google Workspace
• Fluency in Polish and English is required; Spanish or Italian is highly desirable
• A customer-oriented mindset with a reactive, problem-solving attitude
• Curiosity about AI and experience using AI tools (e.g., ChatGPT) to boost productivity

What you will be doing

• Supporting customers in understanding and effectively using platform features
• Holding regular check-ins or review calls to maintain ongoing contact and ensure satisfaction
• Handling customer requests and inquiries through various communication channels
• Recommending relevant features or improvements based on customer goals and challenges
• Monitoring customer activity and engagement using internal tools
• Ensuring customers remain active, satisfied, and supported in adopting new features and capabilities
• Acting as the voice of the customer across internal teams (Product, Support, R&D)
• Reporting recurring issues or trends to inform product improvements
• Keeping CRM systems up to date with all relevant customer interactions

You will love working here if you value

• Outcome orientation - at SALESmanago we start with the desired outcome and work backwards
• Being data driven - our Team uses real world data to make our case
• Individual ideas - at SALESmanago the value of an idea is determined by its merit and the best ideas win
• Passion for Customer Success - we aim to be our customers’ enabler, driving their growth and victories that fuels our own
• Integrity, Trust, Respect and Candor - values that our Team acts with
• Courage to tackle difficult tasks - at SALESmanago we believe that winning is challenging and requires bravery
• Operating as One Team - in our Team everyone is aligned with one plan and we all work together to accomplish our mission

What We Offer

• The opportunity to make a career in a fast-growing, international-expanding company
• Employee referral program
• Integration events
• Free breakfast & lunch, fruits, coffee & tea
• The possibility of buying the Medicover sports package and Medicover health care
• Free rental of the VW California and more

Let's create something extraordinary together. Your journey starts here!