Customer Success Specialist-Global
Position
Customer Success Specialist-Global
Department
Global Sales
Manager
Director, Global Sales
Job Type
Exempt
Location
On-Site – Burlington, NC
Job Details
Company Background
Alamance Foods is recognized as a leading manufacturer of aerosol whipped cream, flavored drinks, freeze pops, and bottled water, offering beloved brands like Classic Cream, Fun Pops, Coffee Toppers, Whipt, and Groovy Glacier. We produce, pack, and ship private labels based on customer-specific needs. An innovative company with proven experience in creating exciting new products that redefine what is possible in the food and beverage manufacturing industry.
Why Join Alamance Foods? What We Offer
- Medical, Dental & Vision Benefits (eligible the 1st of the month following 60 days)
- Life Insurance
- Dependent Care Spending Account (DCSA)
- Paid Time Off (PTO) and Paid Holidays
- Career Growth and Advancement Opportunities
- Professional Development and Mentorship
- Supportive and Collaborative Team Environment
- Employee-focused culture with long-term stability
Position Opportunity
The International Operations Coordinator is responsible for supporting the execution of Alamance Foods' international business through the coordination of export documentation, international shipment requirements, product registration support, customer documentation requests, and cross-functional operational activities.
This role serves as the primary documentation and operational support resource for the Global Sales division and works closely with customers, distributors, customs brokers, freight forwarders, Compliance, Quality, Logistics, Warehouse, and Production teams to ensure timely and accurate execution of international business requirements.
The position supports customers, distributors, brokers, and regulatory stakeholders across North America, Latin America, the Caribbean, Europe, Asia, and other international markets. The role also provides backup support for international order execution activities as needed.
Essential Duties & Responsibilities
Export Documentation Management
- Prepare, review, and coordinate export documentation for international shipments.
- Manage Commercial Invoices, Packing Lists, Bills of Lading, Certificates of Origin, Certificates of Free Sale, Health Certificates, USDA documentation, and customer-specific documentation requirements.
- Ensure documentation accuracy and compliance with destination-country requirements.
- Maintain documentation records and country-specific documentation requirements.
- Coordinate documentation requests with freight forwarders, customs brokers, customers, and internal stakeholders.
Product Registration & Regulatory Documentation Support
- Coordinate documentation packages required for international product registrations and market entry activities.
- Collect, organize, and maintain supporting documentation requested by customers, distributors, brokers, and government agencies.
- Track registration-related documentation requests, timelines, and approvals.
- Partner with Compliance, Quality, and Regulatory teams to obtain required supporting documentation.
International Sample Coordination
- Coordinate documentation required for international sample shipments.
- Work with freight forwarders, customs brokers, and internal teams to support sample import requirements.
- Support documentation associated with customer evaluations, product approvals, and registration submissions.
International Shipment Coordination
- Support the execution of international shipments from order release through shipment completion.
- Coordinate shipment readiness activities with Logistics, Warehouse, Quality Assurance, Compliance, and Production teams.
- Assist in resolving documentation discrepancies, customs issues, shipment delays, and customer inquiries.
- Support commercial shipments, sample shipments, and special international projects.
Customer & Operational Support
- Serve as an operational point of contact for international customers regarding documentation and shipment-related inquiries.
- Provide back-up support for international order execution and customer service activities as needed.
- Support Global Sales initiatives and special projects.
Cross-Functional Collaboration
- Collaborate with Global Sales, Compliance, Quality Assurance, Logistics, Production, Warehouse, Finance, and external partners to ensure successful execution of international business activities.
- Maintain strong working relationships with customs brokers, freight forwarders, regulatory agencies, and international customers.