Customer Success Specialist

Customer Success Specialist

Our client is seeking a Customer Success Specialist who plays a critical role in delivering an exceptional family experience from enrollment through re-enrollment. This individual serves as a primary point of contact for families, guiding them through onboarding, conducting proactive check-ins, addressing concerns, and supporting long-term retention. This role requires strong relationship-building skills, attention to detail, and a passion for helping families feel confident and supported in a virtual learning setting.

Best-in-Class Benefits and Culture:

Our client values their employees’ time and effort. Their competitive compensation of $36,000-$40,000 annually, depending on experience, and an extensive benefits package, enhances their commitment to your success. Our client’s benefits package includes:

• Comprehensive health coverage: Medical, dental, and vision insurance provided
• Robust retirement planning: 401(k) plan available with employer matching
• Financial security: Life and disability insurance for added protection
• Flexible financial options: Health savings and flexible spending accounts offered
• Well-being and work-life balance: Paid time off, paid holidays, and remote work choices provided

Plus, they work to maintain the best possible environment for their employees, where people can learn and grow with the company. They strive to provide a collaborative environment where everyone feels encouraged to contribute to their processes, decisions, planning, and culture.

To thrive as the Customer Success Specialist, you should have:

• 2+ years of experience in customer success, account management, family engagement, education support, or related field.
• Strong written and verbal communication skills.
• Experience working successfully in a remote environment.
• Proficiency with Salesforce or other CRM systems and communication platforms.
• Experience using Google Workspace, including Docs, Sheets, Slides, and Drive.
• Strong organizational, relationship-building, problem-solving, and emotional intelligence skills.
• Ability to work independently with minimal supervision.
• Reliable high-speed internet service and a dedicated home office environment.

Your responsibilities as the Customer Success Specialist will include:

• Serving as the primary point of contact for newly enrolled families.
• Guiding families through onboarding and requirements.
• Conducting proactive check-ins to assess needs and provide support.
• Identifying and resolving concerns through collaboration with academic and support teams.
• Maintaining accurate documentation of family interactions and trends.
• Leading re-enrollment outreach and retention initiatives.
• Tracking retention metrics and supporting continuous improvement efforts.
• Partnering with internal teams to enhance family satisfaction and engagement.
• Assisting with onboarding materials, FAQs, and family communications.
• Supporting evolving business needs and team goals as assigned.

If you are passionate about helping families succeed and excel at building relationships in a remote environment, we encourage you to apply today

Our client is an equal opportunity employer that welcomes and encourages diversity in the workplace. It does not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. We will consider qualified applicants with criminal histories for employment.

We anticipate that the application window will close in 30 days.