Customer Success Specialist
Are You?
Great at building customer loyalty with your passion for QUICK and ROBUST issue resolutions?
Constantly searching for ways to WOW customers?
Thrilled about working for a global industry leader in its mission to shape the future for clean air?
At Nederman, our mission is to protect people, planet, and production from harmful effects of industrial processes. By doing that, we contribute to efficient production, environmental benefits, and safer workplaces. Clean air is a cornerstone of sustainable production.
Nederman is committed to providing our customers with leading engineering, design and turn-key air filtration solutions and services. We value employees who are highly motivated, well organized and have a desire to be part of a team-oriented culture, and with a passion for handling challenging and diverse assignments. Our ideal candidate will be an enthusiastic self-starter who thrives in a fast-paced, pro-active and growth-oriented environment that can prioritize and maintain oversight of multiple tasks simultaneously. They will be comfortable rolling up their sleeves and digging into the details as they work to broaden their business acumen and leadership skills for future personal growth and development within the corporation.
Main Tasks and Responsibilities:
Handle the daily flow of all incoming company phone calls and management of the phone system
Assure all orders and inquiries, from customers, field sales, or internal employees, are received and processed in the most timely, efficient and accurate manor
Distribute leads appropriately to Field Sales, Aftermarket Sales, or Technical Support
Manage orders from quotation and entry through shipping and final invoicing to the customer and keep customers informed of all updates/changes
Ensure Order Confirmations, Invoicing, Time-to-Respond meets occur within specified service quality targets, when Manager is unavailable
Coordinates logistics and delivery of products with customer request dates
Work with operations regarding shipping and receiving activities and procedures, ensuring that products are handled damage free
Communicate regularly to customers keeping them aware of changes and updates to orders
Support warranty request and return material authorization as needed
Other duties as they may be assigned to support order handling and purchasing within the Sales Module
Support order handling and purchasing activities within the IFS Service Module and Project Module on an as needed basis
Qualifications Your Experience & Education
High School Diploma or GED required
Bachelor's Degree in a related field desired
Minimum of two years of customer service experience with an industrial manufacturer, and/or North American distribution company preferred
Experience with CRM usage, order entry, and quotations required
Your Skills & Traits:
Proficiency in a Windows operating environment, including e-mail, Excel, Pivot Tables, PowerPoint, and Word
Strong customer orientation
Good interpersonal skills and decision making ability
Ability to work in a face-paced collaborative environment
Effective and professional communication
Positive human relations orientation are essential
What we offer is more than just a job…
An opportunity to be part of a truly innovative and fast-growing international company
A team-focused work environment where your efforts won’t go unnoticed or unappreciated
Competitive compensation and benefits including PTO, health care insurance, 401K, disability, and life insurance
Applicants for employment are to be considered for employment based on the individual applicant’s qualifications and without regard to race, color, creed, gender, age, disability, national origin, religion, veteran status, uniform service member status, marital status, sexual orientation, citizenship status, genetic information, or on account of membership in any protected category under federal, state, and local laws.