Customer Success Specialist - remote (fluent Italian/French with English)

Join a multilingual customer support team supporting customers of leading global technology brands. In this role, you will communicate with customers via phone, email and chat, helping them with product-related questions, troubleshooting, order support and general inquiries.

Work Model: remote

Schedule: Monday - Friday, full-time

What You Will Do

• Provide customer support through phone, email and chat channels
• Assist customers with product and service-related questions
• You have to be experienced in account management
• Support order processing and order-related inquiries
• Troubleshoot technical and non-technical issues
• Handle customer complaints professionally and efficiently
• Escalate complex cases to the appropriate internal teams when necessary
• Ensure high-quality customer experience in every interaction
• Maintain accurate records of customer interactions
• Collaborate with colleagues and internal stakeholders to resolve customer issues

Requirements

• Fluent Italian or French language skills (C1 level or higher)

• English (C1 level)
• Excellent communication skills, both written and verbal
• Customer-focused mindset and problem-solving attitude
• Ability to work in a fast-paced environment
• Strong attention to detail and organizational skills
• Confidence using digital tools and computer systems
• Previous customer service, technical support or contact center experience is an advantage
• Interest in technology and consumer electronics is considered a plus

Benefits

• Supportive and multicultural working environment
• Stable Monday - Friday schedule
• Long-term career opportunities
• Employee benefits package after the probation period