Customer Success Specialist, Thai Market (Based in Taichung, Taiwan)

【What We Do】
JamboLive is a Taiwan-based live commerce platform helping brands, streamers, and sellers manage products, orders, payments, logistics, memberships, and performance data. As one of Taiwan’s leading providers, we support over NT$40 billion in annual GMV.
We also operate in Malaysia, Singapore, Thailand, and Hong Kong. In 2025, our Thailand business achieved THB 241 million in GMV with over 150 partner streamers. Thailand is a key focus for our next stage of investment.

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【About the Role】
You will support customers in Thailand through onboarding and ongoing platform use. As a key contact, you will explain features, resolve usage issues, and provide guidance to help customers integrate the platform into daily operations and continue using our services.

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【Key Responsibilities】
■ Respond to daily customer inquiries about platform features, workflows, and use cases.
■ Deliver product introductions and demos tailored to customer needs and daily operations.
■ Manage onboarding, including platform training, initial guidance, and common questions.
■ Monitor prepaid balances and usage. Provide reminders, training, and recommendations to help customers use their prepaid credits effectively and maintain platform usage.
■ Investigate issues, clarify needs, and work with internal teams to resolve problems and improve workflows.
■ Compile FAQs, adoption barriers, and customer feedback to support product, process, and service improvements.

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【Working Hours and Days Off】
Monthly shift schedules provide customer support across different hours.
■ Day shift: 9:30 a.m.–6:30 p.m., including a one-hour lunch break.
■ Afternoon/evening shift: 1:00–10:00 p.m.; in-office from 1:00–5:00 p.m., with the option to work from home providing remote support from 6:00–10:00 p.m.
■ Monthly days off equal the number of weekend days and public holidays on Taiwan’s calendar for that month. Actual days off follow the shift roster.

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【What We’re Looking For】
■ Professional working proficiency in Thai for customer communication via messages and calls. Work permit application assistance is available for foreign nationals.
■ Business communication skills in Mandarin Chinese or English to collaborate with our Taiwan team.
■ Experience in service, customer communication, or sales support, and a preference for frequent interaction and coordination.
■ A proactive approach to customer success: clarifying needs, removing barriers, and driving action beyond answering inquiries.
■ Willingness to learn platform logic and operations and work through the initial learning curve.

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【Nice to Have — Not Required】
■ Experience managing ongoing customer relationships, advancing cooperation, or meeting sales or usage targets in customer success, account management, sales, sales support, or onboarding.
■ Experience with product demos, training, system implementation, or customer onboarding.
■ Familiarity with SaaS, e-commerce platforms, live commerce, or digital tools, and the ability to quickly understand features and use cases.