Customer Success - Talent Pool
Description
Hi there!
We’re South, and we’re building a network of talented Customer Success professionals open to remote opportunities across Latin America.
This talent pool includes roles such as:
- Customer Success Manager
- Customer Success Specialist / Associate
- Onboarding Specialist
- Client Services Manager
- Account Manager (CS focus)
- Implementation Manager
- Technical Support Specialist
- Retention / Renewal Specialist
- Customer Experience Manager
- Community / Engagement Specialist
Note to Applicants:
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Eligibility: This position is open to candidates residing in Latin America.
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Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered.
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Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority.
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Interview Policy: The use of artificial intelligence (AI) tools during interviews are strictly prohibited.
- Note: As part of the final stages of the selection process, contractors may be asked to provide professional references for a reference check. If you're selected, you may also be asked to update their LinkedIn profile. 🙂
Typical Responsibilities
- Build and maintain strong relationships with customers, ensuring their satisfaction and retention.
- Act as the main point of contact to resolve inquiries and provide timely, effective support.
- Collaborate with internal teams to address client needs and improve overall service quality.
- Monitor customer feedback and identify opportunities to enhance the customer experience.
Ideal Profile
- Experience in Customer Success or Account Management (SaaS or services preferred)
- Excellent communication and relationship-building skills
- Organized, proactive, and solution-oriented
- Comfortable managing multiple clients and priorities
- Fluent English
If you’re a Customer Success professional looking to connect with exciting remote opportunities, we’d love to hear from you!
👉 Send us your resume today.
