Customer Success Team Lead – Asana

AboutMarketStar:

In everything we do, we believe in creatinggrowth,for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, andsupportthem through mentorship, leadership, and career-development programs. We provide service and support to our communities through theMarketStarFoundation.

Our exceptional team is the cornerstone ofMarketStar'saccomplishments. We are proud of our award-winning workplace culture and to be nameda top employerin our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

We are excited to have you apply to join ourMarketStarteam andcan’twait to discuss how we can help you find growth, as well as how you can make an impact by driving growth for your team.

About theCustomer Success Team Leadrole:

Asana is a collaboration software helping every team in the world become more effective in working together and realizing their goals. Our team is committed to helping customers adopt Asana as both a technology product anda holistic approachto teamwork. We strive to help all customers, across countries, industries, and functions, get off on the right foot and continue to get the most value out of Asana over time.

To support our rapidly growingcustomer base and program, we are looking for aTeamLead to help manage aportionof the business. As aCustomer SuccessTeamLeadyou will manage the day-to-day performance and operations of the AsanaCustomer Success team.You’lladvance your career byrepresentingan industry leader in teamprojectand task management.

You’llsupport yourdirect reports and wider teamin the day-to-day,monitorand coach to key performance metrics, manage team capacity throughscheduling,work allocation,and content management,andidentifyandinnovateonany gaps for the widerCustomer Successprogram. TheCustomerSuccessTeam is an integral part of Asana’s success, being a part of this team, you’ll partner withcustomers, internal stakeholders, and cross-functional teams to ensure the team and ourcustomers are set up for continued success from their Asana investment.

Location:Bulgaria(Remote)

What Will You Do?

• Deeply understand the Asana product and workflows to serve as a product expert and trusted advisor for your downline. Leverage this knowledge to expertly guide and coach your team to havehigh-qualityconversations that maximize value and efficiency across our customer base.

• Consistently drive the team to meet and exceed weekly,monthlyand annualtargets

• Monitor the team’s performance andidentifyachievements as well as areas of focusand development

• Ensure continued progress of the team by proactively taking responsibility for the sales representatives’ day-to-daydevelopment and performance

• MotivateCustomer Success Managersto succeed, managetheprogram’day-to-day activities, training,logisticsand other activities asrequired

• Provide consistent performance coaching and mentoring tothe Customer Success Managersto ensure productivity and goal achievement

• Identifybest practices and provide insight tothe widerteam and leadership

• Communicate program feedback and strategic recommendations foradditionalprogram strategies, tactics,revisionsand implementations based on observations of the programs’ people, processes, and product

What Will You Need to Succeed?

• 4+ years of experience inCustomerSuccess and/or related roles, account management, program management, or strategic consulting, preferably in a SaaS environment

• 2+ years in management/supervisory experience

• Fluency in English

• Excellent verbal and written communication skills

• Results-oriented with the ability to motivate others and drive performance

• Must have an adaptive management style and the ability to work at micro and macro levels

• Self-reliant, adaptable, decisive, and professional; able to effectively multi-task in a dynamic environment

• Self-motivated, proactive team player. You act quickly and work effectively in an ambiguous, ever-changing environment. You do what it takes to make ourcustomers, company, team, and yourself successful. Your team,customers and the Asanastakeholderscan count onyourtimelyand valuable output and communication

• Growth mindset. You actively seek insights and perspectives to make decisions. You receive feedback graciously, incorporating it into your work

• Exceptional communication and facilitation skills, with the ability to confidently engage, present, and influence stakeholders across all levels, including executive leadership

• Sales skills are preferred for coaching to upselling and recommendingadditionalservices that wouldbenefitthe customers' overall adoption, growth, and retention of Asana

• Excellent time management and multi-tasking skills to effectively move through and prioritize a book of business

• Tech-savvy with a passion for technology and the ability to learn,comprehend,and explain technological terms. Familiarity with Apple operating system and comfortable utilizing multiple systems orsoftwaressimultaneously such as CRMs, communication platforms, project management platforms, etc.

What We Offer?

In our commitment to our “We Care” value, we believe in providing employees with valuable mental and physical well-being benefits, including:

• Remote or hybrid work

• Additionalhealth insurance

• Mental health program

• MultiSportcard

• Access to our company library of 50+ hours of sales video training

• Access to the learning platform Skillsoft – Business, Design, and Tech online courses

• Workcomputer

The pay for this position is basic salary per annum of 32131 - 38557 Euro gross per year. There are several factors to consider including but not limited to, the role’s responsibilities, experience, location, education/training, internal equity, and key skills. Your recruiter will provide more detailed information during the interview process.

This is a#MarketStarBulgariaposition.

MarketStarisfirmly committedto Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and requirea reasonableaccommodation to complete any part of the job application process, please contact us .