Customer Supply Chain Coordinator

Storck is a privately owned, family-managed company with a proud heritage of crafting high-quality confections enjoyed by millions around the world. With iconic brands including Werther's Original, Mamba, Merci, Toffifay, Riesen and Knoppers, Storck has built a reputation as a global leader rooted in strong values and a passion for excellence. Our U.S. business unit plays a critical role in bringing these beloved brands to life across one of our most dynamic markets, while partnering closely with customers, leveraging data-driven insights, and fostering a culture of collaboration, performance, and growth. Joining Storck means becoming part of a company that combines the stability and integrity of a family business with the energy and ambition of a forward-thinking organization.

General Summary: The Customer Supply Chain Coordinator will provide high quality customer service through attention to detail and effective communication with internal and external customers. This role serves as the entry point into our Customer Supply Chain Department. The ideal candidate will have a passion for people, relationships, and following a problem through to resolution.

Supervisory Responsibilities: This function has no supervisory responsibilities.

Essential Duties and Responsibilities:

Order Management

• Responsible for all order to invoice tasks for assigned high-volume customer portfolio(s)
• Validate customer orders are populated in SAP within one business day of receipt
• Resolve discrepancies between customer order pricing and system pricing
• Consistently monitor, document, and resolve errors preventing automated orders from processing fully
• Validate system reference tables to accurately reflect customer information
• Communicate order issues with customer to arrive at optimal resolution
• Utilize all available resources to ensure accurate communication to customer
• Effectively resolve product shortages through communication internally and externally
• Maintain consistent documentation record of order information and notes in SAP
• Update system to reflect order and date changes
• Acknowledge, research, and resolve customer requests in a timely and complete manner
• Proactively contact customers to clarify or retrieve necessary information
• Act as reliable point of contact for assigned customers and key stakeholders as it relates to order management
• As needed, support Month End, Seasonal Drive Period, and Year End Customer Supply Chain Department tasks
• Escalate ongoing/significant issues impacting order fulfillment, customer service levels, increase in expense/loss of revenue with appropriate urgency

Other Duties and Responsibilities:

• Fulfill Storck Company Values; Belonging, Passion, and Growth
• Other duties as assigned.