Customer Support Admin - IT

This role will be reporting to West Coast IT Service Delivery End-User Support team. 10% or less travel may be required. The role will be primary point of contact for Tier 1 support. Supporting mixed network environment, meeting the need of the business user, software and peripheral equipment and the documentation of practices relating to these technologies. As applicable updates knowledge base articles. In this role, you'll be critical in ensuring the customer experience in IT support is secon…