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D-ploy

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Customer Support Advisor (Remote, Hungarian Native, Shifts)

D-ploy is a leading IT and Engineering Solutions company with operations worldwide. Our mission is to deliver innovative and D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Responsibilities

  • Communicate professionally with customers via chat, e-mail, and social media
  • Provide clear, friendly, and efficient solutions to user issues
  • Share insights and suggestions to improve internal support processes

Requirements

  • Are fluent in Hungarian (C2) and have good English skills (B2)
  • Enjoy helping others and handle challenges with a positive, can-do attitude
  • Are comfortable with computer tools (e.g. MS Office, web-based platforms)
  • Can explain technical topics in a clear and simple way
  • Bring experience in customer support (preferred, but not essential)
  • Have completed secondary education with a diploma

Benefits

  • Meal vouchers (CZK 123.90 in your salary per working day)
  • Benefit card (CZK 1940 per month)
  • Performance-based bonuses that recognize and reward your contributions.
  • Daily engagement with international clients and colleagues, particularly through the use of English and other foreign languages.
  • Competitive referral bonus program for recommending qualified candidates.
  • A fair and people-centric work environment, supported by transparent corporate governance.
  • Regular team-building events, social activities, and wellness initiatives, including company gatherings and sports.
  • A clear path for career growth within a dynamic, multicultural, and multinational organization

    Is     IT in your DNA?
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What this application asks

workable

First name, Last name, Email, Address, Phone, Resume, Summary, Experience, Education, Cover letter, Date of Birth (DD/MM/YYYY), Nationality, Citizenship, Language skills & ability level, Do you have a residence permit (in the country you are applying to), Are you eligible to work in the country of application (valid until), Do you have a valid freelance registration/business license?, Your current or last job role, Your current or last employer, Reason for leaving, Please indicate contact details of at least two valid available persons for reference (manager, supervisor or customer)* *** Please be aware that we WILL proactively contact these references as the process develops. If this is a problem, or a concern please make this clear to us***, Expected hourly rate or salary (please specify the currency), Notice period, Desired future roles, Willingness to travel (yes/no/to what extent)

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