Customer Support Agent (Arabic) – iGaming

Position Overview

We are looking for a Fluent Arabic-speaking Customer Support Agent to join our iGaming support team. The ideal candidate will provide exceptional customer service to Arabic-speaking players while communicating effectively with internal teams in English.

This is a full-time, office-based position, requiring strong communication skills, problem-solving abilities, and a customer-focused mindset in a fast-paced online gaming environment.

Requirements

Key Responsibilities

• Provide professional and timely customer support to Arabic-speaking players via live chat, email, and other support channels.
  
• Assist customers with account-related inquiries, including registration, verification, deposits, withdrawals, bonuses, and gameplay questions.
  
• Identify, troubleshoot, and resolve customer issues while ensuring high levels of customer satisfaction.
  
• Escalate complex technical or payment-related issues to the appropriate internal teams.
  
• Accurately document all customer interactions in the support system.
  
• Collaborate with English-speaking internal teams such as Payments, Fraud/Risk, and Technical Support.
  
• Maintain up-to-date knowledge of company products, services, promotions, and policies.
  
• Ensure compliance with company procedures and responsible gaming policies.
  

Preferred Qualifications

• Previous experience in the iGaming industry.
  
• Experience with live chat platforms, CRM systems, or ticketing tools.
  
• Understanding of online payments, KYC/verification processes, and fraud prevention.
  

Benefits

What We Offer

• Competitive salary and performance-based incentives.
  
• Office-based work environment with a collaborative and supportive team.
  
• Dynamic and international workplace.
  
• Ongoing training and professional development opportunities.
  
• Opportunities for career growth within the iGaming industry.
  
• Happy Fridays and regular team engagement activities.