Customer Support Agent

You will be the customer's champion, handling complaints swiftly and efficiently while providing tailored solutions within tight timeframes, and following up to make sure resolutions stick. You'll solve problems customers face by collaborating with the rest of the ARQ team, and you'll come up with product proposals to reduce workload. You'll be expected to go beyond your defined scope of work and priorities, doing whatever it takes to help the team win.

Responsibilities

• Handle customer complaints swiftly and efficiently, providing tailored solutions within tight timeframes
• Follow up to ensure resolutions stick
• Solve problems customers face by collaborating with the rest of the ARQ team
• Come up with product proposals to decrease the workload
• Go beyond the scope of work and priorities to do whatever it takes to win

Requirements

• Fluency in English and Spanish and/or Portuguese, verbal and written
• At least 2 years of experience in Customer Support
• Problem-solving skills, including breaking down problems to find root causes and optimal solutions
• Eagerness to work hard and go the extra mile to make customers happy
• Empathy and ability to interpret users' concerns
• Resourcefulness, attention to detail, and due diligence
• Ability to work well as part of a team; driven, relentless, and a proven closer

Benefits

• Competitive salary
• Discretionary performance cash bonus
• Latest technology to work with
• Strong team that will help you improve your skills