Customer Support Agent – Business Payments Platform — Catalan
Posted
Description
About the Role
We are recruiting a Catalan-speaking Customer Support Agent to assist business customers using a digital payments and business technology platform. You will provide B2B support, respond to account and service enquiries, and help resolve technical and operational issues in Catalan and English.
Key Responsibilities
- Provide personalised B2B support by phone, email and/or chat.
- Assist business customers with platform, account and service enquiries.
- Investigate technical and operational issues and provide practical solutions.
- Verify account-holder information in line with established procedures.
- Maintain accurate records and follow applicable policies and procedures.
- Deliver a consistently professional customer experience.
- Fluent or native-level Catalan and good English.
- Previous experience in paid campaign management.
- Experience in digital marketing and in a contact centre/customer service role in an AdTech environment.
- Familiarity with social media platforms and basic digital advertising.
- Strong communication and customer-service skills.
- Availability to work rotating shifts, including nights.
Requirements
Languages
Catalan / English
Salary
€900–€950 gross/month (source salary: €930)
Benefits
€7.63 net meal allowance per working day; €65 complexity bonus. A Marketing-related degree is an advantage.
Location & Work Arrangement
On-site, Lisbon, Portugal
Working Schedule
Rotating shifts, Monday to Sunday, covering 24/7 operations including nights; two rotating days off.