Customer Support Agent – Business Payments Platform — Spanish
Posted
Description
About the Role
We are hiring a Spanish-speaking Customer Support Agent to support business customers using a digital payments and business technology platform. The role involves B2B customer service, account and service enquiries, and troubleshooting technical or operational issues in Spanish and English.
Key Responsibilities
- Provide B2B customer support through phone, email and/or chat.
- Assist business clients with platform, account and service-related questions.
- Investigate technical and operational issues and provide effective solutions.
- Verify account-holder details in accordance with established procedures.
- Maintain accurate records and comply with internal policies and applicable requirements.
- Deliver professional, customer-focused service.
- Fluent Spanish and English.
- Previous experience in paid campaign management.
- Experience in digital marketing and customer service/contact centre operations in an AdTech environment.
- Familiarity with social media platforms and basic digital advertising.
- Strong communication and customer-service skills.
- Availability for rotating 24/7 shifts, including nights.
Requirements
Languages
Spanish / English
Salary
€900–€950 gross/month (source salary: €930)
Location & Work Arrangement
On-site, Lisbon, Portugal
Working Schedule
Rotating shifts, Monday to Sunday, covering 24/7 operations including nights; two rotating days off.
Relocation
No relocation support provided.
Benefits
€7.63 net meal allowance per working day; €65 complexity bonus. A Marketing-related degree is an advantage.