Customer Support Agent
You will manage day-to-day transit operations and make live troubleshooting decisions. You will adjust operating plans using real-time input, prioritize and resolve operational issues, support phone and email activities, and use product and service knowledge to make decisions with limited guidance.
Responsibilities
- Adjust daily operating plans based on real-time input from drivers, riders, and colleagues
- Prioritize operational issues and provide solutions for live operations
- Build cross-functional relationships with internal offices and external partners
- Use operating and troubleshooting expertise to support live operations, phone, and email activities
- Take action on live operational issues based on received information
- Use product and service knowledge to make ad hoc decisions with limited guidance
Requirements
- Make sound decisions in a fast-paced environment
- Manage multiple tasks and prioritize effectively
- Deliver service to driver-partners
- Use active listening and collaboration
- Complete a drug test successfully
Benefits
- Medical plans
- 401K matching