Customer Support Agent

You will manage day-to-day transit operations and make live troubleshooting decisions. You will adjust operating plans using real-time input, prioritize and resolve operational issues, support phone and email activities, and use product and service knowledge to make decisions with limited guidance.

Responsibilities

• Adjust daily operating plans based on real-time input from drivers, riders, and colleagues
• Prioritize operational issues and provide solutions for live operations
• Build cross-functional relationships with internal offices and external partners
• Use operating and troubleshooting expertise to support live operations, phone, and email activities
• Take action on live operational issues based on received information
• Use product and service knowledge to make ad hoc decisions with limited guidance

Requirements

• Make sound decisions in a fast-paced environment
• Manage multiple tasks and prioritize effectively
• Deliver service to driver-partners
• Use active listening and collaboration
• Complete a drug test successfully

Benefits

• Medical plans
• 401K matching