Customer Support Agent – German language
Posted Updated
Description
WorkaNova is a BPO customer experience specialist, delivering exceptional customer care, sales, technical support, and back-office services to companies globally.Our expertise is focused on several different industry sectors such as Fintech, iGaming, and e-commerce industries, supporting more than 10+ languages.
- Proficient interaction with a variety of online systems
- Provide accurate, valid and complete information by using
the right methods/tools
- Effectively respond to customer requests and questions by
phone, chat and email
- Deal with and help resolve any customer complaints
- Following operational procedures in every contact with the
customer
Requirements
- FLUENT GERMAN speaker (B2 or higher)
- Proven customer support experience – at least one year
- Familiarity with CRM systems and practices
- Ability to multi-task, prioritize, and manage time effectively
- Excellent English (B2 or higher)
- Excellent communication skills
- Strong customer and service orientation
Benefits
- Competitive salary with attractive commission structure
- Top-tier training provided by industry-leading experts
- Opportunity to grow within a fast-expanding international company
- Positive and supportive team environment
- Comfortable office space in central Belgrade
- Private healthcare plan
- Happy hour