Customer Support Agent – Italian language

• Proficient interaction with a variety of online systems
  
• Provide accurate, valid and complete information by using the right methods/tools
  
• Effectively respond to customer requests and questions by phone, chat and email
  
• Deal with and help resolve any customer complaints
  
• Following operational procedures in every contact with the customer
  
  

Requirements

• FLUENT Italian speaker (B2 or higher)
  
• Proven customer support experience – at least one year
  
• Familiarity with CRM systems and practices
  
• Ability to multi-task, prioritize, and manage time effectively
  
• Excellent English (B2 or higher)
  
• Excellent communication skills
  
• Strong customer and service orientation
  

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Benefits