Customer support agent - Italian speaker

Customer support agent - Italian speaker

WorkaNova is a BPO company with extensive experience in the industry, renowned for providing global customer support solutions. Our client, a leader in the iGaming sector, is developing a large-scale, long-term, and highly promising project with significant growth potential. To support this ambitious endeavor, we are seeking Italian-speaking agents to join our team.

Key Responsibilities:

• Providing support to our clients via email and live chat in Italian.
  
• Handling inquiries with attention to detail and content.
  
• Proactively identifying client needs and proposing effective solutions.
  
• Focusing on customer satisfaction and exceeding their expectations.
  
• Collaborating constantly with the team to enhance and optimize processes.
  

Requirements

• Excellent written and spoken English and Italian.
  
• Proactive approach with a talent for customer support and sales.
  
• Exceptional communication and negotiation skills.
  
• High attention to detail.
  
• Previous experience in customer support is desirable.
  

Benefits

· Competitive salary with attractive commission structure

· Opportunity to work in a growing international company

· Career development and training opportunities

· Dynamic and supportive team culture

· Private healthcare plan

· Happy hour​