Customer Support Agent

The role involves handling customer inquiries (via phone or email) regarding products managed by our client, a major Japanese IT company. Some training will be provided. Therefore, prior IT experience is not required if the candidate has sufficient call center experience.

Working Hours: 8-hour shifts between 9:00 AM – 11:00 PM (currently 9:00 AM – 6:00 PM JST)

Language Requirements:

• Fluent Japanese is mandatory.

• Basic English (reading/speaking) is a plus but not required.

Experience & Skills:

• Minimum 2 years of experience in call center operations (industry not specified)
  
• Team leadership experience in a call center for at least 1 year is a plus (formal supervisor title not required – team coordination experience is acceptable)
  
• Holding the “IT Passport” (IP) certification is preferred
  
• Any technical support experience with IT products is a plus
  
• Must be comfortable using PCs, with experience in Outlook and Excel