Customer Support Agent - Night Shift

Role Overview

As a Customer Support Agent, you’ll be the first point of contact for our players during overnight hours, providing clear, friendly, and professional support across phone, email, and live chat. This is a night-shift role based in our Prague office, working on a 4 days on/4 days off rotation, with shifts running from 19:00–05:00 or 22:00–08:00.

Key Responsibilities

• Respond to customer queries via email, and live chat

• Handle a high volume of customer interactions while maintaining excellent service

• Assist players with account and platform-related queries

• Troubleshoot issues and guide customers towards appropriate solutions

• Escalate complex cases to the relevant teams when required

• Maintain clear, professional, and accurate communication throughout the shift

• Payment duties: Handle payment-related queries and support the processing of deposits and withdrawals in line with internal procedures

Skills & Experience

• High level of spoken and written English is essential

• Previous customer support or contact centre experience is preferred

• iGaming experience or knowledge of the industry is an advantage

• Strong communication, patience, and problem-solving skills

• A positive, customer-focused approach and strong team-player attitude

• Comfortable and reliable working regular overnight shifts, including weekends

What We Offer

• €24,000 gross annual salary

• Monthly performance bonus of up to 10% of gross monthly salary, based on internal KPIs, with eligibility from the second month of employment

• Clear opportunities to grow as the company scales

• Regular team events, outings, and celebrations

• Collaborative culture that values input from across teams