May 30, 2025 14 hr. ago

Customer Support Agent – Portuguese language-office based

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May 30, 2025 14 hr. ago

Discussion

workanova.zohorecruit.eu Customer Support Agent – Portuguese language-office based

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Discussion

WorkaNova is a BPO customer experience specialist, delivering exceptional customer care, sales, technical support, and back-office services to companies globally. Our expertise is focused on several different industry sectors such as Fintech, iGaming, and e-commerce industries, supporting more than 10+ languages.

Position Overview:

The ideal candidate will be responsible for providing exceptional customer support in Portuguese for the iGaming industry. This includes handling player inquiries via live chat, resolving issues efficiently, and ensuring a seamless gaming experience. The role also involves maintaining a professional and friendly tone, adhering to company policies, and contributing to a positive player experience. Strong communication skills, multitasking abilities, and familiarity with CRM systems are essential. Prior experience in iGaming is preferred.

Requirements

· Fluent Portuguese speaker with intermediate English proficiency

· Proven experience in customer support

· Familiar with CRM systems and best practices

· Strong communication skills with a customer-centric approach

· Ability to multitask, prioritize, and manage time effectively

· Excellent service orientation with a problem-solving mindset

· Working from the Office in Belgrade, rotating shifts

Benefits

· Challenging and rewarding working environment

· Competitive monthly salary with attractive commission structure

· Opportunity for personal and career development within the Company

· Office in the city center of Belgrade

Skills

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Requirements

Benefits

Skills

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