Customer Support Agent – Romanian language
About The Company:
Workanova is a global BPO customer experience specialist, providing exceptional customer care, sales, technical support, and back-office services. With clients across the Fintech, iGaming, and eCommerce industries, we operate in over 10 languages and are committed to delivering outstanding support around the clock.
We’re seeking a Chat Support Specialist – Romanian language to join our dynamic iGaming team in Belgrade. In this role, you will be the first point of contact for Romanian-speaking players, providing timely, professional, and friendly support via live chat. You will handle inquiries regarding accounts in a fast-paced, highly regulated environment.
Key Responsibilities:
Respond promptly and professionally to player inquiries via live chat
Resolve customer issues related to accounts, deposits/withdrawals
Ensure compliance with iGaming regulations and responsible gaming policies
Maintain accurate logs and follow up on unresolved queries
Meet or exceed performance metrics, including response time, resolution rate, and customer satisfaction.
Requirements
What We’re Looking For:
Good command of Romanian language (minimum B2)
Good command of English language (minimum B2)
Previous experience in customer support, ideally within iGaming, is a strong plus
Excellent typing, communication, and problem-solving skills
Ability to work independently, manage time effectively, and stay focused during night shifts
Familiarity with CRM/chat platforms is a plus
Benefits
What We Offer:
Competitive salary with attractive commission structure
Top-tier training provided by industry-leading experts
Opportunity to grow within a fast-expanding international company
Positive and supportive team environment
Comfortable office space in central Belgade
Happy hour
Private healthcare plan
Location: Belgrade, Serbia (On-site), office-based
Employment Type: Full-time
Ready to apply?
If you're enthusiastic, customer-focused, and fluent in Romanian, we'd love to hear from you.