Customer Support Agent (SaaS Helpdesk/Technical Support) - Melbourne

We're looking for a Customer Support Agent to join the Fastmail team in our Melbourne office. In this role, you’ll be joining our team of friendly experts behind every customer interaction. You’ll spend your days crafting thoughtful responses that solve problems, answer questions, and make people feel genuinely heard. Whether you’re troubleshooting a tricky IMAP configuration or helping someone understand our features, every response matters. Fastmail is a small company making a big difference …