Customer Support Agent
SIX drives the transformation of financial markets.
What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of finance with us.
Customer Support Agent
Warsaw | Working from home up to 40% | Reference 8252
In this hybrid role you handle day-to-day customer requests while driving automation and continuous improvement. You ensure high-quality ticket handling, spot patterns, and help reduce avoidable tickets through AI-assisted solutions and workflow optimization.
What You Will Do
- Handle recurring and standard customer tickets with accuracy and a customer-focused approach, ensuring correct categorization and high data quality.
- Analyze tickets to identify opportunities for automation and process improvement.
- Support ticket routing and classification processes.
- Monitor outcomes and performance trends, and recommend process enhancements.
What You Bring
- 1-3 years of experience in customer support, service operations, or a related customer-facing role, with strong English language skills.
- A customer-first mindset, strong process discipline, and attention to detail.
- Analytical thinking and the ability to identify patterns and suggest improvements.
- Familiarity with basic automation concepts and tools, with a willingness to learn new technologies and ways of working.
If you have any questions, check out our FAQ page or call Julia Schmidt at +41 583 994 236.
For this vacancy we only accept direct applications.
Diversity is important to us. Therefore, we are looking to receiving applications regardless of any personal background.