CUSTOMER SUPPORT AGENT

JOB DESCRIPTION:

• Respond promptly to customer inquiries via phone, email, or chat regarding products, prescriptions, orders, side effects, or availability.

• Provide detailed and accurate information about medications, dosages, storage, and delivery timelines.

• Handle order placements, processing, returns, and follow-ups with efficiency and professionalism.

• Collaborate with medical representatives, pharmacists, and logistics teams to ensure accurate and timely delivery of products.

• Log customer interactions, issues, and resolutions in the CRM system and follow up on unresolved matters.

• Escalate complex medical or product-related issues to the appropriate department or regulatory body.

• Stay up-to-date with product knowledge, industry regulations, and company policies to maintain high-quality service.

• Educate customers about proper product usage, recalls, or any regulatory changes.

• Maintain a high level of confidentiality and comply with all health and safety regulations, including Good Distribution Practices (GDP) and pharmaco-vigilance protocols.

REQUIREMENT: