Customer Support Agent with French and English
Plus500 is a global fintech leader providing online trading across CFDs, shares, and futures, with a presence in major markets from the UK to Japan. As the group’s central operations hub, Plus500 Bulgaria plays a vital role in our international success.
Our team is currently expanding, and we are looking for a Customer Support Agent with French and English to join our mission.
Main Responsibilities:
- Provide technical and financial support to customers via email and live chat;
- Assist with software installation, account registration, and platform operations;
- Research and resolve client queries to ensure full satisfaction and case completion;
- Verify request details to maintain high standards of security and accuracy;
- Educate users on the company’s financial instruments and diverse trading services;
- Collaborate with team members to improve a product used by thousands worldwide.
Requirements:
- Fluency in French and English (written and verbal);
- Strong computer literacy and excellent typing skills for efficient communication;
- Analytical thinking and the ability to prioritize tasks with minimal supervision;
- Willingness to work on a rotating schedule to support global operations;
- Finance background or prior customer service experience is a plus.
We offer:
- Competitive Compensation: A salary and benefits package that rewards excellence;
- Health & We Additional health insurance;
- Hybrid model of work;
- Sports card;
- Food vouchers
- Subsidized yearly transport card;
- A special birthday gift to mark your day;
- Career development opportunities and flexible working arrangements within a dynamic, global fintech team.