Customer Support Agent (with German)

Provide customer support via chat, phone, and email, present product features and upgrades based on customer needs, build long-term relationships, gather customer feedback, stay current with industry trends and regulatory requirements, and solve problems in a fast-paced environment using German and English.

Responsibilities

• Provide world-class service via chat, phone, and email
• Present product features, services, and upgrades to clients based on their needs
• Build long-term customer relationships to increase loyalty and lifetime value
• Share feedback on customer needs, challenges, and trends to improve products and services
• Stay up to date with industry trends and regulatory requirements

Requirements

• Proven customer service experience, preferably in fintech or technology
• Strong attention to detail and organizational skills with a track record of meeting or exceeding targets and KPIs
• Exceptional verbal and written communication skills with the ability to engage customers and build rapport
• Tech-savvy and able to learn new tools and software quickly
• Effective problem-solving skills in a fast-paced, high-volume environment
• Positive, proactive, customer-first mindset
• Trading or financial markets experience is advantageous
• Previous customer relations experience preferred
• Advanced German and English

Benefits

• Performance bonuses
• Training and certifications
• Cross-functional project opportunities
• International work environment
• Career development opportunities