Customer Support AI Procurement Pilot

Role Overview

You will be the first point of contact for users, processing support tickets and inquiries, and ensuring timely and clean resolution. The role involves administrative tasks, bug reporting, and helping to create templates and help articles.

What You Will Do

Process incoming support tickets and email inquiries, take bug reports, document them, and forward to the development team, support with administrative tasks around customers and billing.

Why It Might Be a Fit

You will enjoy helping people, clarifying things, and working independently. You will also gain insight into an exciting niche of AI, GovTech, and public procurement.

Requirements

• Basic technical understanding
• Careful, structured working method
• Good German language skills in writing and speaking
• Reliability and independence

Benefits

• Minijob on a 603-euro basis
• 100% remote and flexible time allocation
• Insight into an exciting niche of AI, GovTech, and public procurement
• Small, uncomplicated team with short distances