Customer Support Analyst - AV Technician

Overview
Infinitice specializes in IT staff augmentation, connecting businesses with highly skilled professionals across data, analytics, and technology roles. We help organizations scale quickly with the right talent at the right time.

Our client is seeking to add a Customer Support Analyst - AV Technician to their team for a long-term project. Below are the requirements. Please review and apply if you are a fit.

Telecommuting is not allowed in this position.

Job Duties:

· Plan, organize, and implement the maintenance and operation of sound equipment, video projectors, cameras, microphones, sound consoles, speakers, IT equipment, and other technical systems used during events.

· Maintain and test audiovisual equipment and perform basic troubleshooting.

· Maintain digital signage solution, install, set up, and operate sound equipment, video projectors, and other various forms of audiovisual and IT-related systems as needed.

· Provide support for live digital meeting technologies such as Microsoft Teams or Zoom.

· Apply basic principles of operational support of computer hardware and software.

· Oversee the operation and quality of the computer training classroom to ensure equipment is in good condition.

· Evaluate equipment needs and notify supervisor of the need to repair or replace as well as handle the contacting of relevant service providers to complete repairs.

· Ensure that sufficient spares are stocked to maintain or replace parts and equipment, including consumables.

· Be on-site to assist in performances and deal with technical emergencies or issues as required. This may include after-hours.

· Utilize proper safety practices and procedures in line with the use of A/V equipment and related cabling.

· Perform other related duties in Audiovisual and Information Technology Support as requested by the supervisor.

· Provides training on the use of equipment as needed and serves as a technical advisor to all areas for the purchase of new audio/video equipment and conference room renovation planning.

· Assists the Workstation Support Supervisor in the troubleshooting of specialized applications.

· Assists with standard workstation support issues and PC replacements as needed.

Requirements

Requirements:

· Skilled in the installation, maintenance, troubleshooting, and support of audio-video presentation equipment, including basic room setup and design.

· Ability to perform advanced troubleshooting on various manufacturers of audio-video equipment. Advanced knowledge of Microsoft products, including operating systems, Office suite, and Outlook, in a networked environment.

· Knowledge of computer software, hardware, and firmware relative to personal computers, local area network/wide area network environments.

· Skilled at installing and providing technical support for software applications, operating systems, and personal computer hardware.

· Ability to plan, organize, manage, and track projects.

· Ability to communicate effectively both verbally and in writing.

· Ability to read, understand, and comply with the department's policies.

· Ability to multi-task, appropriately prioritize, work with minimal supervision, and achieve results in a fast-paced environment is required.

Experience

· Skilled at installing and providing technical support for audio-visual equipment in a professional environment that includes Projection systems, LCD TV systems, Wireless presentation devices, Video conferencing equipment, software applications, operating systems, and personal computer hardware.

· Have advanced knowledge of computer software, hardware, and firmware relative to personal computers, local area network/wide area network environments.

· Have advanced knowledge of Microsoft products, such as operating systems, the Microsoft Office suite, including Outlook, in a networked environment.

· Can do advanced troubleshooting on various manufacturers of computers, peripherals, and audio-visual equipment.

· Ability to plan, organize, manage, and track projects.

· Ability to communicate effectively both verbally and in writing.

· Ability to read, understand, and comply with the department's policies.

Education

A high school diploma or equivalent with at least 4 years of work experience in Audiovisual Support, with beginner-level experience in supporting Information Technology. Some academic or vocational level education is preferred.

Work Hours

Flexibility to work hours between 7:00 AM & 7:00 PM and/or Saturdays, either on a rotation or as part of a regular and on-call work schedule.

Benefits

Benefits

Paid time-off

Health Insurance

Vision Insurance

Dental Insurance

401K

401K match