Customer Support Associate - Fluent Italian
In this role, you will independently provide customer support services via email, chat, and phone for high-profile clients operating internet-based search and video-sharing platforms.
Your services will contribute to efficient customer inquiry handling while maintaining high service quality standards.
Your tasks:
- Provide high-quality online customer service via email, chat, and phone.
- Deliver efficient troubleshooting and query resolution.
- Identify, qualify and overcome customer objections.
Our requirements:
- Fluency in written and spoken Italian.
- Intermediate level of written and verbal English.
- The expected monthly engagement is around 130 hours, subject to mutual arrangements.
- Experience in the call center or customer service industry.
- Excellent communication skills.
- Good analytical and organizational skills.
- High school diploma or equivalent.
- Experience or educational background in the online advertising or marketing field is a plus.
What we offer:
- Civil contract.
- Remuneration: 42,50-50,00 PLN gross/h.
- Hybrid collaboration from Kraków.
- Introductory activities aimed at enabling the contractor to become familiar with the tools and agreed scope of services.
- Possibility to provide services within the time range from Monday to Friday between 8 AM and 6 PM, depending on the contractor’s availability and preferences.
What more can you get?
- MyBenefit platform access (you can exchange points for a Multisport card, LuxMed
healthcare or codes for other services such as shopping, travel, massage or food and
many more). - Cooperation in a friendly, innovative and multinational environment allowing you to improve your language and personal skills.
Recruitment process:
- Initial phone interview – we want to get to know you better!
- Language verification.
- Online interview with a recruitment representative and HM.
- You will receive feedback via a call within 2 working days after the interview.
Join us and apply today!