Customer Support Associate Healthcare Voice
Posted Updated 24
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Description
Customer Support Associate Healthcare Voice
Company: HR 360
Job Location: Pune, Maharashtra, India
Employment Type: Full-time
Experience Required: 1+ years
Healthcare support process handling member and provider queries benefits, claims status and eligibility. Empathy is part of the job description.
Responsibilities:
Support members and providers on benefits and claims queries;
Verify eligibility and explain coverage clearly;
Document every interaction to compliance standard;
Handle sensitive conversations with care;
Meet quality and compliance scores
Requirements:
1+ year in healthcare or insurance voice support;
Clear spoken English and patient listening;
Graduate in any discipline;
Understands the need for data confidentiality;
Open to rotational shifts .