Customer Support & Billing Specialist | Fleet Cards
Retif Oil & Fuel is one of the largest fuel and lubricant distributors in the southeast. We have proudly served our community since 1965, and we look forward to continued growth. At Retif, we are delivering energy to build communities.
We all work together to grow our annual gallons sold to allow for us to impact our communities by creating new job opportunities.
We specialize in delivering energy. If you want to belong to a team that does that well every day, this might be the role for you.
Our customers are in industries like transportation, construction, marine, and retail. If you have experience working with this type of customer – or want that experience – this role may be a great fit.
You will love it here if you value:
- Trust – When we say we’re going to do something, we do it.
- Team – Our players are the most important part of who we are.
- Fun – We find a way to enjoy what we do every day.
- Make an Impact – We positively affect our customers, co-workers, and community.
- Learn and Evolve – We seek the best way, and we adapt.
You’ll love coming to work every day if you get, want, and have the capacity to:
- Serve as a knowledgeable, responsive point of contact for fleet card customers, resolving inquiries and issues promptly and professionally across multiple communication channels.
- Establish and maintain fleet card accounts, cardholder records, and related program settings in company systems, ensuring accuracy, completeness, and adherence to internal standards.
- Support the accurate processing, reconciliation, and billing of fleet card transactions, and research and resolve discrepancies as they arise.
- Monitor account activity for irregularities, respond to alerts in a timely manner, and coordinate the resolution of claims.
- Gather, analyze, and present information to fulfill customer requests and support internal decision-making.
- Manage and prioritize a varied, high-volume workload to meet service expectations and deadlines.
- Other duties as assigned.