Customer Support

Customer Support Specialist – Convertix.io

We're looking for a Customer Support Specialist to provide exceptional support to our users and ensure a great customer experience.

Responsibilities:
Respond to customer inquiries via chat and email.
Resolve customer issues and troubleshoot common problems.
Escalate technical issues to the development team when needed.
Assist with customer onboarding and product guidance.
Document recurring issues and customer feedback.
Help maintain support documentation and FAQs.

Requirements:
Excellent written and verbal communication skills.
Experience in customer support or a similar role.
Strong problem-solving and organizational skills.
Customer-focused attitude with attention to detail.
Experience with SaaS products or support platforms is a plus.