Customer Support Coordinator for a Health and Age Care Communications Provider in Australia (Home Based Part Time)

• Manage incoming customer enquiries via email and phone follow-ups, categorising requests and escalating high-priority matters when required.

• Support customer communication by responding professionally, providing updates, and ensuring customers receive timely follow-ups.

• Assist with project administration, including preparing reports, maintaining documentation, and tracking outstanding actions.

• Coordinate technician schedules and assist with job allocation using the company’s cloud-based systems.

• Review technician documentation and ensure reports, spreadsheets, and service records are completed accurately.

• Support the business owners with general administration, task management, and keeping projects organised.

• Build strong knowledge of the company’s products and processes to eventually handle more customer enquiries independently.