Customer Support

Job description:

As part of the team, you will provide dedicated English support for subscribers.

You'll help users manage their subscriptions (sign-ups, renewals, billing, and plan tiers), guide themvthrough exclusive features and integrated AI tools, and troubleshoot technical issues to ensure a top-tier user experience.

The activities:

Assist subscribers with subscription options, account management, technical issues, and native features.

Perform targeted outbound calls to resolve subscriber inquiries faster and deliver a personalized support experience.

Educate subscribers on exclusive product features and AI capabilities to maximize platform value.

Monitor user feedback to spot trends, troubleshoot recurring issues, and minimize service disruptions.

Apply and send us your CV to sarah.khechini@cbtalents.org.

Looking forward to hearing from you 😊