Customer Support Deputy Manager｜Zhubei

Key Responsibilities：

• Field support to customers in Middle of Taiwan, ex: Hsinchu (Taiyuan).
• Provide strategic leadership and direction for the delivery of pre- and post-sales service and support to customers.
• Manage all facts of customer retention, including participating in the resolution of customer concerns and defining and developing a customer contact strategy.
• Develop customer-specific procedures, and main task is related to management on equipment performance, CIP driving, manpower arrangement, field service and parts order processing.
• Assist and manage return materials authorization processes for ensuring customer returns, exchanges, service, and repairs are completed with speed and accuracy.
• Required to participate in customer service meetings, maintain positive relationship with customer contacts.
• Write reports on time for the purpose of administration, service events, technical data and improvement.
• Proactively take ownership on resolving service problems and well discipline of management.
• Execute escalation procedure with formal supervisory responsibilities.