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DH Pace

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Customer Support

Why DH Pace?

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.

DH Pace Company, Inc. is growing and aspires to hire Full-time Customer Service Representatives to join our National Accounts Facilities team in Olathe, KS. We are seeking customer-focused candidates who have excellent communication and technical skills. This is an excellent entry-level opportunity at DH Pace Company!

The available work schedules are:

Tuesday to Saturday 1:00 PM-10:00 PM

Sunday to Thursday 1:00 PM-10:00 PM

Friday to Monday 11:00am-10:00pm

Position overview:

  • Triage incoming calls from customers that require service/sales. Work with the customer to understand their need and schedule the appropriate service.
  • Promote all products and services
  • Gather information from the customer to ensure accuracy for our technicians.
  • Enter detailed information in the service ticket that allows the dispatcher to match the best qualified technician to the customer's need
  • Represent the company in a professional manner with good customer service and verbal communication skills
  • Maintain and promote a positive attitude toward customers regardless of the circumstances
  • Other responsibilities as assigned

This is an excellent entry-level opportunity at DH Pace Company! We offer opportunities for advancement and promotions!

Qualifications:

  • High school diploma or GED required
  • Two (2) years of customer service experience, or administrative work preferred
  • Must be able to work independently with little supervision
  • Must be able to work in a fast-paced environment, with the ability to re-prioritize tasks
  • Excellent verbal and written communication skills
  • Must be proficient with technical applications, including Microsoft Office Suites

What We Offer

  • Comprehensive medical, dental, and vision coverage — available your first full month
  • Generous paid time off plus paid holidays and floating holidays
  • Company-paid life insurance, short-term disability, and long-term disability
  • 401(k) with employer match
  • Health Savings Account (HSA) and Flexible Spending Account (FSA) options
  • Voluntary benefits including supplemental life and critical illness coverage
  • Employee discounts for you and your immediate family
  • Competitive compensation with annual performance reviews

Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, sate, or local law.

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What this application asks

greenhouse

First Name, Last Name, Email, Phone, Resume/CV, Cover Letter

  • Preferred First Name optional
  • Address:
  • LinkedIn Profile optional
  • How did you hear about this opportunity? choose one
  • If you were referred, by who? If you were not referred, enter N/A.
  • If you were referred, please identify how you know your referral source. If you were not referred, select not applicable. choose one
  • Are you 18 years of age or older? You must be at least 18 years of age or older to work for this employer. choose one
  • Are you legally eligible for employment in the US? choose one
  • Do you now, or will you in the future, require immigration sponsorship for work authorization (e.g., H-1B)? choose one
  • Do you have at least a High School Diploma or equivalent (i.e. GED)? choose one
  • Identify the highest level of education you have completed beyond a High School Diploma or equivalent, if applicable: choose one
  • Have you ever been employed with DH Pace before? choose one
  • If yes, provide dates of employment, location, manager, and role. If no, enter N/A
  • Current/Most recent Employer:
  • Start date of current/most recent employer:
  • End Date of current/most recent employer: If applicable. If currently employed, enter N/A
  • Your Job Title:
  • What are/were your job responsibilities? written answer
  • Were you discharged or asked to resign? choose one
  • If currently employed, reason for seeking new opportunity? If no longer employed, what was your reason for leaving?
  • Second most recent employer:
  • Start date of second most recent employer:
  • End date of second most recent employer:
  • Job title at second most recent employer:
  • Were you discharged or asked to resign from your second most recent employer? choose one
  • What was your reason for leaving your second most recent employer?
  • What are your compensation expectations for this role?
  • Would you like to opt in to text messaging? choose one
  • I certify that the facts in this application are true and complete to the best of my knowledge and understand that if employed, falsified statements on this application shall be grounds for dismissal. I understand that just as I am free to resign at any time, the Employer reserves the right to terminate my employment at any time, with or without cause and without prior notice. I understand that no representative of the Employer has the authority to make any assurances to the contrary. Applicant's Electronic Signature:

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