Customer Support
Why DH Pace?
The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.
Customer Support - DH Pace Company, Inc.
Hybrid Work Eligibility | 100 Years in Business | Advancement Opportunities
DH Pace Company, Inc. is hiring a Customer Support Representative to join our Nationwide Service Team in Olathe, KS. A customer service rep is responsible for helping customers understand their service needs, coordinating the right solutions, and ensuring technicians have the accurate information needed to provide excellent service.
The available work schedules are:
Tuesday to Saturday 1:00 PM-10:00 PM
Sunday to Thursday 1:00 PM-10:00 PM
Friday to Monday 11:00am-10:00pm
Position overview:
- Triage incoming calls from customers that require service/sales. Work with the customer to understand their need and schedule the appropriate service.
- Promote all products and services
- Gather information from the customer to ensure accuracy for our technicians.
- Enter detailed information in the service ticket that allows the dispatcher to match the best qualified technician to the customer's need
- Represent the company in a professional manner with good customer service and verbal communication skills
- Maintain and promote a positive attitude toward customers regardless of the circumstances
- Other responsibilities as assigned
Qualifications:
- High school diploma or GED required
- Two (2) years of customer service experience, or administrative work preferred
- Must be able to work independently with little supervision
- Must be able to work in a fast-paced environment, with the ability to re-prioritize tasks
- Excellent verbal and written communication skills
- Must be proficient with technical applications, including Microsoft Office Suites
What We Offer
- Comprehensive medical, dental, and vision coverage — available your first full month
- Generous paid time off plus paid holidays and floating holidays
- Company-paid life insurance, short-term disability, and long-term disability
- 401(k) with employer match
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- Voluntary benefits including supplemental life and critical illness coverage
- Employee discounts for you and your immediate family
- Competitive compensation with annual performance reviews
Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.
DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, sate, or local law.
As published by greenhouse · 29 questions · 1 written answer
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter
Short answers (17)
- Preferred First Name optional
- Address:
- LinkedIn Profile optional
- If you were referred, by who? If you were not referred, enter N/A.
- If yes, provide dates of employment, location, manager, and role. If no, enter N/A
- Current/Most recent Employer:
- Start date of current/most recent employer:
- End Date of current/most recent employer: If applicable. If currently employed, enter N/A
- Your Job Title:
- If currently employed, reason for seeking new opportunity? If no longer employed, what was your reason for leaving?
- Second most recent employer:
- Start date of second most recent employer:
- End date of second most recent employer:
- Job title at second most recent employer:
- What was your reason for leaving your second most recent employer?
- What are your compensation expectations for this role?
- I certify that the facts in this application are true and complete to the best of my knowledge and understand that if employed, falsified statements on this application shall be grounds for dismissal. I understand that just as I am free to resign at any time, the Employer reserves the right to terminate my employment at any time, with or without cause and without prior notice. I understand that no representative of the Employer has the authority to make any assurances to the contrary. Applicant's Electronic Signature:
Pick from a list (11)
- How did you hear about this opportunity?
- If you were referred, please identify how you know your referral source. If you were not referred, select not applicable.
- Are you 18 years of age or older? You must be at least 18 years of age or older to work for this employer.
- Are you legally eligible for employment in the US?
- Do you now, or will you in the future, require immigration sponsorship for work authorization (e.g., H-1B)?
- Do you have at least a High School Diploma or equivalent (i.e. GED)?
- Identify the highest level of education you have completed beyond a High School Diploma or equivalent, if applicable:
- Have you ever been employed with DH Pace before?
- Were you discharged or asked to resign?
- Were you discharged or asked to resign from your second most recent employer?
- Would you like to opt in to text messaging?
Written answers (1)
- What are/were your job responsibilities?