Customer Support Electronic Banking

At Foresight Bank, we are dedicated to fostering wise financial decisions and building trusted relationships. As a member of our Customer Support Electronic Banking team, you will be at the forefront of enhancing customer relationships by providing outstanding service and ensuring every transaction is processed accurately and efficiently. Your role is essential in helping our customers achieve their financial goals and ensuring their satisfaction with our services.

In addition to providing outstanding customer service, the Electronic Banking team member will be the subject matter expert for our online banking products and services, including mobile app, remote deposit, bill pay and debit cards.

We are looking for positive, smart, and motivated individuals who are passionate about helping others. If you value relationships, accountability, and continuous improvement, and if you excel in a dynamic, collaborative setting, we invite you to apply for this rewarding opportunity. Join us in making a difference in the lives of our customers and communities, and grow your career with a bank that values learning, and long-term success.

· Customer transaction processing

o Process deposits, withdrawals, loan payments, official checks, bond redemption, change orders, etc.

o Complete Reg CC Holds, currency transaction reports, and suspicious activity reports as needed

o Buy and sell cash between tellers, TCR and vaults

o Process night drop and mail

o Daily balancing of drawers, TCRs, coin machine and vault

o Maintain equipment as needed

· Phone, Conversations and Email

o Answer incoming phone calls, answer questions, resolve issues or direct to another employee in a friendly manner

o Monitor internet conversations and respond in timely, professional manner

o Monitor and respond to all incoming service emails

· Complete customer requests

o Moving funds via telephone

o Loan advance requests sent to loan officer and support team

o Collect information for address changes

o Provide wire transfer information for incoming wire requests

o Collect stop payment information

· Perform day-to-day operations relating to debit cards

o Order debit cards for all branches

o Service and maintenance of all active cards

o Dispute or fraud processing for all customers

o Daily balancing of associated accounts

o Temporary card inventory and maintenance

· Digital Wallet

o Education to customers and employees of product capabilities

· Perform day-to-day operations relating to Mobile Deposits

o Set up new users

o Troubleshoot user issues & missing items

o Daily check review and fraud prevention

o Maintain mobile deposit system, limits & users

o Education to customers and employees of product capabilities

· Perform all duties relating to bill pay

o Maintain bill pay system, limits & users

o Troubleshoot user issues & missing items

o Daily review and balancing of associated accounts

o Education to customers and employees of product capabilities

· Identify client and complete access process

· Provide access to the boxes

· Answer any billing questions

· Monitor ATM activity and deposits

· Maintain cash levels and balance

· Troubleshoot any issues or maintenance

None

· High school diploma (required)

· Post-secondary education in finance, information technology, or another business-related field (preferred)

· Experience providing excellent customer service

· Experience handling transactions in an efficient, accurate, and friendly manner

· Working knowledge of Microsoft Windows products, particularly Excel

· Strong ability to learn new computer systems

· Attention to detail

· Professional communication skills, including spoken and written language skills

· Flexible

· Energetic

· Dependable

· Team player

· Professional

· Organized

This position reports to Troy Munsch, Rochester Branch Manager.