Customer Support Engineer

Responsibilities:

• Provide technical and Aircraft-on-Ground (AOG) support to airlines and military operators.
• Interface with Field Support Managers, Customer First Centre (Technical Help Desk) and operators through daily AOG meetings.
• Be part of the Programs team for event resolution, screen team meeting, service difficulty reporting, reliability monitoring, and campaigns.
• Lead and provide support on field escape containment.
• Review and draft technical publications, special instructions and service bulletins.
• Able to provide after normal work hours support to urgent field events as required.

Requirements:

• Bachelor’s degree in Engineering or equivalent.

• Minimum 5 years’ experience in aero engine aftermarket role.

• Expert level understanding of gas turbine engine operation and maintenance.

• Demonstrated leadership skills with the ability to negotiate with and influence others to drive actions to closure.

• Possess high degree of initiative and judgment in analysis of service and engineering data and translate into action plans and strategy.

• Customer focused and proven customer relationship management skills.

• Possess excellent communication skills and strong business acumen.

• Database management and metrics reporting skills, statistical analysis.

• Project management skills.

• Team player, who is motivated, self-driven, flexible and agile.

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Submit your application by emailing your updated CV to berry.lim@achievegroup.asia

or

Reach out directly +65 9247 2216

Berry Lim|R231117685|05C3451