Customer Support Engineer (Aviation Industry, Changi) #NJN
Job Scope
- Provide technical and product support to customers, ensuring timely issue resolution and high customer satisfaction
- Gather customer feedback on product quality, delivery, and service performance, and share insights with internal teams
- Work closely with cross-functional departments to improve customer satisfaction and service quality
- Follow company and customer compliance, quality, and workplace safety requirements
- Maintain good housekeeping and safe work practices at both company and customer sites
- Perform failure analysis on defective products and prepare clear investigation reports
- Identify product defects accurately and support corrective actions
- Lead defect containment and crisis response activities during quality issues
- Escalate critical issues promptly and support resolution plans
- Carry out operational and on-site tasks as assigned after training
Requirement
- Degree in any Mechanical/ Technical Engineer discipline
Jessica Nguyen Huynh Thanh Truc
CEI Reg. No. R23113787
EA License No. 99C4599
We regret that only shortlisted candidates will be notified.