Customer Support Engineer

Customer Support Engineer

Avtron is a global leader in the design and manufacture of load banks and dynamometers, supplying customers across the power generation, utilities, defence and industrial sectors. We are committed to engineering excellence, innovation and delivering quality products right first time.

About the Role

We are looking for a practical, technically minded Customer Support Engineer to join our growing engineering team. This role is ideal for someone with a background in electrical engineering who enjoys fault-finding, diagnosing electrical faults and solving challenging technical problems.
Based primarily at our UK service centre in Stamford, you'll support customers and colleagues in diagnosing and resolving faults across Avtron's load bank and dynamometer products. This will involve investigating electrical and control systems, interpreting technical drawings and schematics, testing equipment and carrying out repairs.
You'll have the opportunity to take ownership of technical challenges, contribute ideas to improve how we work and develop your engineering expertise. Previous experience with load banks or dynamometers isn't required — we're interested in your existing electrical engineering skills, practical fault-finding ability and enthusiasm for learning new equipment.

Key Responsibilities

Investigate faults across electrical power circuits, control panels, wiring, instrumentation and electromechanical systems to identify root causes and determine appropriate solutions.
Interpret electrical schematics, wiring diagrams and technical documentation to support fault diagnosis and repair.
Provide technical assistance by telephone and email, guiding customers through electrical and control system faults and helping them return equipment to service.
Test, troubleshoot, repair and refurbish electrical and electromechanical equipment at our UK service centre.
Identify recurring faults and contribute to improvements in repair methods, technical documentation and customer support.

Job Requirements

Practical experience working with electrical power systems, control panels, instrumentation or other electromechanical systems.
A methodical approach to diagnosing faults, using technical information and appropriate test equipment to identify the underlying cause of a problem.
Ability to interpret technical drawings.
The ability to investigate unfamiliar technical issues, assess possible causes and work towards effective solutions.

Why Join Avtron?

At Avtron, you'll join a collaborative engineering business where quality, innovation and continuous improvement drive everything we do.
Shape your future: Take ownership of technical challenges, grow your electrical engineering skills and help shape how we support our customers.
Make a difference: Help customers solve complex equipment faults, improve product reliability and deliver excellent service.
Develop your expertise: Gain hands-on experience with load banks and dynamometers through testing, repairs and working alongside experienced engineers. Build on your existing skills while learning new ones.

As part of a global organisation, you'll have the opportunity to contribute to the continued development of our engineering capability and support customers across a range of critical industries.
Avtron is committed to creating an inclusive workplace where everyone is treated fairly and with respect. We welcome applications from all suitably qualified candidates. If you require any reasonable adjustments during the recruitment process, please let us know and we'll be happy to support you.